Since a few years ago, Avanza has put a lot of emphasis on creating automated and scalable processes. The whole team has been involved in the mapping of processes, analyzing the risk associated with them, and challenging the way they work. Even though the number of transactions and customers greatly increased, Avanza only increased the staff by 10%, which shows how well-prepared Avanza was for the challenge imposed by covid-19 and changing consumer behaviour.

“When it comes to process improvement I strongly recommend getting Daymi, it gives you control of the processes, in real-time”. – Cintia Bodin, Head of Cash Management and Corporate Actions

“One of our most important changes has been the implementation of Daymi almost two years ago. Without Daymi we wouldn’t have been able to manage this growth this well. Before Daymi we had spreadsheets with different tasks connected to a specific staff member and then a general checklist coupled with a set of checkpoints during the day” Cintia explains.

This way of working requires a lot of work to keep updated and still forces the staff to do manual handovers and a lot of challenges when it comes to communication. Since Operations is such a fast-paced environment with multiple tasks going on in parallel it’s so easy to miss a task, due to multiple requests that are sent to the staff members.

Another challenge Avanza had before Daymi was their internal reporting. “Our Operations team is servicing many different business units at Avanza, and we have SLAs towards them. Before Daymi we had to manually gather all that information from different systems and manual tracking in spreadsheets. With Daymi I can just print the report and be done with it”, Cintia tells us. Now, there is no need for manual data entry as all their activity is logged and tracked automatically in Daymi, and the data can easily be exported with one of the PDF or Excel reports.